Refund policy

Return Policy

At Bark Post, we want you to feel complete confidence in the ground-holding stability, corrosion resistance, and tangle-free performance of our outdoor canine hardware. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because corkscrew ground anchors and tie-out cables feature polished steel auger blades and clear protective vinyl jackets susceptible to soil/rock scoring, sand abrasion, and pet odor exposure during outdoor use, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Hardware Condition

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following condition criteria:

  • The spiral ground stake, tie-out cable, overhead trolley run, or shock spring must be completely unscrewed into soil or sand, unclipped to pets outdoors, unsoiled, and in its original, brand-new condition.
  • Zero Soil Insertion & Vinyl Jacket Inspection Notice: Hardware may be visually inspected indoors in clean, dry hands. We strictly cannot accept ground stakes that have been twisted into lawn turf, dirt, or beach sand (driving a steel spiral into earth or sand immediately scratches polished stainless steel flutes and leaves soil grit inside handle welds). We also cannot accept tie-out cables that have been uncoiled outdoors across grass, gravel, or concrete (dragging vinyl-coated cables across ground surfaces scuffs the clear polymer jacket and introduces pet hair and dirt).
  • Swivel snap clasps and shock springs must show zero rock scrapes, teeth chew marks, or saltwater residue.
  • All original packaging—including rubber auger tip protectors, factory cable ties, canvas carry pouches, attached hangtags, and safety manuals—must remain 100% complete and undamaged inside the return parcel.
  • Commercial boarding kennel bulk orders or items sold as clearance are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because solid steel ground stakes and coiled steel cables are dense shipments requiring rubber tip guards inside sturdy boxes, we recommend using a trackable shipping service with parcel transit insurance, as Bark Post cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@barkpost.shop within 30 days of delivery. Please include your order number, product SKU/length, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a cable length, stake size, or delivery address), contact us immediately at support@barkpost.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our hardware quality control inspectors will examine each component under bright lighting (verifying unscratched polished steel auger blades free of soil/sand, uncoiled factory-tied vinyl cables, clean swivel clasps, intact rubber tip caps, and complete carry pouches). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@barkpost.shop for further assistance.